22/01/2023 O/N 684813090 I ordered a coat and a pair of walking trousers. There was some incoherent messaging and a couple of recorded telephone messages saying there was a problem. You'd think the lazy oiks in CS would have sorted it - NOT ON YOUR NELLY! I was sent a link to their tracker - it failed to show any orders. Looking for a contact for their CEO I noticed an offer (open to all) for free postage. I took them up and re-ordered the trousers. I then checked PayPal to see if they had refunded my £9.00 against the first failed order - NOYN! If Go Outdoors care to read this, can I have my £9.00 from the first order refunded. Can you please do this after interrogating your system and without further reaction with myself. Perhaps you'd then take yourself before your CEO and apologise to him/her and myself for your lamentable performance?