PLEASE NOTE: THIS IS A REVIEW OF THE GO OUTDOORS CUSTOMER SERVICE DEPT NOT THEIR SHOP SERVICE. After deciding to visit the Lakeside store we were pleasantly surprised at the hardworking till staff on a busy Saturday. We were picking up a click and collect order of £222 (around 8 items). Excellent, polite service from a small lady with long dark hair and the busy till staff generally. We had ordered two hours previously, although it was not, understandably, ready the lady soon collected the items for us. Thankyou. HOWEVER, an item was stained when we opened it at home and rang customer service immediately. The first call was chaotic, noise in background, laughing and general distraction suggesting order numbers were wrong and a generally rude response. Never have we decided to put a phone down on someone - never! We then called again and received a more polite response suggesting we email with pictures. As yet the issue is unresolved but then we would expect a slight delay for the stained item to be assessed by quality control. Perhaps Go Outdoors should look at who they are employing in the customer service dept. Thankyou to the person who eventually helped us. Our disappointment has made us think twice about Go Outdoors.