I wanted a pair of trousers meeting certain criteria. I found the need to undo the type of hangers for each pair in order to ascertain the features I required very awkward, as the pockets were obscured from view. If they were on normal hangers, or displayed in a different manner a customer could determine far more easily. However, your assistant Pam at Colchester was exceedingly helpful in advice on the manufacturers styles and materials. She went further in her assistance rarely encountered. Only yesterday, whilst in another shop on the same quest, I had asked a simple question and received a response that was bordering on rudeness.