Gave a 1 but should be a 0. BEWARE IF YOU BUY FROM THIS COMPANY. Their online customer service is absolutely abysmal. We purchased a Colemans Mosedale Pro 5 tent for our camping trip at the beginning of July. On our first evening after the first light shower the tent started to leak through the seams over the side door. This was caused in my mind by poor stitching which had caused a gulley in the material. This allowed the water to pool on the outside. Despite a very high waterproof rating the water started coming through quite quickly. After our return a collection was arranged on 17th July. It was subsequently stated that this was to avoid further expense in having to return to the store. I was told that once received in the warehouse a refund of £338 would be given after 14 days. After 2 weeks had elapsed, I was asked to allow some more time. Into the fourth week when I asked for an urgent update, I was given 3 choices of refund. The first 2 was either a gift card or to return to the store. The 3rd choice was a refund to a PayPal account. Not having a PayPal account, I asked for a bank transfer. The reply was that that because it was an instore transaction I would have to return to the store. I pointed out that this contradicted their earlier statement that the collection had been to avoid me having further expense. I said they were now asking me to make a round 40+ miles trip! Out of frustration I created a PayPal account and asked them to have a senior manager authorise a refund via PayPal as they had earlier suggested. The latest reply was that I now supply them with a list of details which they would pass on to the relevant person/store for a refund to be done over the phone. Most of the details I had already supplied over the course of several weeks. 4 weeks after the tent had been collected, they asked me to supply them with the receipt supplied by the courier so they could locate the tent. I pointed out that they had arranged the collection so should be aware of the delivery address. I have lost all patience with this shower of manure. No e-mail gets read properly and no questions are answered. They just have you going around in circles. We were due to camp again in September but have had to now book accommodation instead. DON'T GO OUTDOORS.........GO ELSEWHERE!!!!