the worst ever customer care in the UK yet. they sold me a bottle of gas without the regulator. I did say at the time it looked different but they said it was new gas and they are all universal. I was right after all, but realised too late when i was already on the isle of Jura with about 40 worth of food to cook on the stove. very soon i realised there was a part missing...the regulator!!. so I could not cook any of the food i bought. Instead I was forced to eat in the the hotel and the restaraunt, the only two places on the island. Paying for 4 people it came to approx £200 for needing to buy food. I went back to the shop and spoke to a "manager or two" not too sure but they said they were managers. Said I would need to get in touch with head office for any compensation, they admitted fault in supplying a gas bottle without a regulator but said they could not do any thing about it. I contacted head office / customer service,,,,a few times. they said i needed to go back to the shop to see what compensation they would give. so off i went back, spoke to one of the so called managers fromthe day before, he went and got yet another manager ( how many managers do they need?) he said it was an honest mistake on their behalf which I believe it was but it was still their fault i am 200 out of pocket. he said they do not do any compensation but offeredd me 20% off my next purchase.....( so if i spent 50 quid I would have received £10 back rom the £200) I refused and went back to head office. The supervisors there told the customer service guy to offer me either £15 gift card ( something the third manager said they do not do) or 25% off my next purchase. nope, i refused. I made it clear at the beginning i was not expecting to get back £200, but I thought £50 gift card would have been suitable for both myself and go go outdoor. If I accepted any of their " goodwill gestures" it would mean I am satisfied with the outcome, which i definitely am not at all. I asked them t ostop bambarding me with messages an emails asking to fill in a customer survey. im still getting them. I have no problem wit hthe way custmoer service handled my calls, they were advised my higher upon their policy of not giving back anything. If they supplied me the gas bottle properly I would have not have had to eat in the hotel or restaurant and the food I bought would not have been wasted. Now I am looking to see what I can do next. so be careful if buying from this mob, make sure you do not have any problems at all, they are not willing to help loyal customers for over 20 years. I will not be back