Ordered a few things online and after they failed to be delivered on the promised date I tried several times to contact customer services only to told they were too busy to answer the phone and to try again later. I eventually got through to a chap called Chris who told me he would look into my issue and get back to me, he never got back to me. More days pass and still no contact so I’ve just spoke to customer services again only to be told they still have no idea why my goods have still not been picked. After minutes on hold I was told I couldn’t have a refund and would have to wait to see if my goods can be shipped. At this point the ordered items are no longer needed as I’ve had to shop elsewhere. I’m told it’s being passed on to management and I should expect a call soon to inform me when and if my items are being delivered. Having shopped at go outdoors for many years and spent thousands of pounds with them I think this treatment is shocking and I will never ever shop there again in store or online.