Like many others I'm reading about on here, I used to enjoy shopping with Go Outdoors, but recently have experienced very poor service online. I ordered and paid for items on 27th May and tried to call 'customer service' line (using that term very tongue in cheek) which rings and then recorded message saying recieving large number of calls and apologies, then it cuts you off!! Also I get and email on 12 June in response to my mail on 8 June) saying my order 'may' have been cancelled and refund made, which I have not received! Have experienced poor service with lack of staff in local stores and likewise poor online service. I was a loyal customer but have now made my feelings known via friends and social media. Can see this company possibly joining several other folding companies if this continues but I'll not be using them again.