I have been a long time shopper at Go Outdoors as I like the convenience of having a local store, the vast range of kit on offer and the competitive prices. As an outdoors person, adventure activity instructor and Scout Leader I have spent a lot of money over the years on personal kit, work equipment and Scout equipment. However recently I have been dismayed to experience problem after problem when buying items from them. It all started when they have created a new website and order system (around May 2019). This caused me to lost my online account, the website wouldn't show any available stock & it stopped offering the 'click & collect' service. When I visited the store the staff were obviously struggling with the new stock system and were at a loss as to how they could help me. Having contacted customer services I was told to create a new account and that the stock levels would soon update with the new website. After a week or so the stock levels did update and the 'click and collect' service became available however every time I went to order an item that was shown as 'in stock' the item changed to unavailable when I went to checkout. This became extremely frustrating and eventually I shopped elsewhere for these items. BUT it didn't stop there. Recently I made an order using the 'click and collect' service and received the usual email notification me that the item was on it's way to the store. However on the day of collection I received an email from DHL notifying me that the item was out for delivery and later I received another email from DHL stating that the DHL Parcel driver called and, as no one was in, the parcel had been returned to the local depot (I was at work that day). This was somewhat annoying and very confusing as I had ordered a "click & collect' item instead of home delivery as it was easier for me to drop by the store on my way home from work. As DHL offer a re-delivery option I chose to have the item re-delivered when I would be at home however I then received a notification that the item had been delivered later the same day to a name I was unfamiliar with. This was a name that didn't match any of my neighbours names or property's. I am now at a loss as to where the item is and who now has it. All VERY DISAPPOINTING!! Just to top it all off I ordered & paid for another item recently which showed as in stock only two be notified today that the item was no longer in stock and the order had been cancelled. However there was no indication of a refund and my account still shows the card as having debited the payment. Having built and upgraded websites myself I can allow little lenience for mistakes to happen but this really is too much! Whether I continue to use Go Outdoors is now very much in question!!!