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Alexander Morley
Wouldnt have anything to do with go outdoors. Purchased an event shelter that has hardly been used and is disintegrating, it is well within manufacturers warranty. Was told when trying to get a repair/replacement cover in store that the event shelters that are designed for use in the sun should not be left out for more than a week or so as the change in temperature between sunny days and cool mornings makes the material fail. The staff member could not provide any proof that this happens other stating that they had supplied an events company tents made out of the same material and as they were left out a few months they all had to be replaced due to same issues. This isn't 'proof' just hear say, in my opinion the item cannot be used as intended. Really poor customer services; as the law states "you must offer a full refund if an item is faulty, not as described or doesn’t do what it’s supposed to" well it that's certainly the case here but was told there was nothing they could do. You only have to look on 'trustpilot' to see lots of other issues with poor customer services
5 years ago
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Go Outdoors has a 2.0 average rating from 643 reviews

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