Go outdoors should train their staff about the items they sell. I went to buy a heated jacket powered by a power bank. Firstly none of the staff knew anything about it and it wasn’t until I showed them on my phone,in the go outdoor website. So I told a member of staff that I would order and get it delivered to the Clydebank branch . I also asked him if the power bank was included in the price ,to which he replied “all jackets come with a power bank included”...fine ordered and picked it up next day . No power bank was included....phoned customer service, who told me the only thing I could do was return it for a refund. Spent a few hours going and coming back to there store already . Should have bought it from Amazon...cheaper and power bank included!!