I bought a pair of Merrell Moab 2 ven walking shoes on the 5th Feb 2020. Yesterday was the firs5 time I wore them in anything wet. The walk was in wet grass, not raining or standing water even.. These shoes are stated to be waterproof by Go Outdoors. By the time I had finished my walk my feet were soaking. Not through any hole but through the upper layer. I cannot go into the store as I am high risk for Covid 19 so I sent an email to their customer services.. The response was pretty much ‘tough, we cannot deal with this, you have to go into the store’. But they stated due to the Covid 19 they would extend the period to do this, nothing else, no timescales or anything. Last time I will purchase from go outdoors. Customer service is terrible and product information not correct