Where do I even begin. This company has hit rock bottom . I ordered a bike 3rd May , 5-7 working days ( can’t blame civic-19 as every other company is delivering fine ) on day seven I received the first ‘ we’re sorry your order is running late ‘ message . Then 2 more the next two days . Contacted customer services by email and Facebook who advised order is still processing . Received an email on day 12 stating order is on its way with DHL tracking number - checked tracking number on DHL website who said they had received package and delivery was due 14th May (next day) , checked again on due date to get a message stating ‘ we are sorry but we don’t appear to have recieved consignment from the supplier’ What the hell is going on ????!! I do not recommend this company . Definitely read all reviews before taking my word for it .