Avoid at all costs. Order hasn't even left the warehouse as I type this review and it's been 10 days. No communication with me about this other than automated text message reassuring me that my order was being processed.. incredibly frustrating. After a difficult email exchange I got through to a real person at customer service who informed me that I could not refund and cancel my order as they are unable to do so. Astonishingly bad company and honestly, don't be swayed by the prices (even with the discount card) they really are not that great and similar prices can be found at other retailers.