AVOID AT ALL COSTS Ordered some climbing equipment for click & collect on 30th May, website said that items were in stock at Gloucester store. Didn't receive any text messages so assumed as website said items were in stock I would go to store and see if I could collect. Told by store that items ordered on-line are dispatched from warehouse to store, even if store has those items (which they did and as I needed them had to pay again). Went home cancelled order, still waiting (16th July 2020) for a refund. Customer service is appalling, constantly being fobbed off with lies, half truths and incompetence. Constant emailing as you can't reach them via phone. AVOID AT ALL COSTS If I could give them zero stars I would