Below is a formal complaint sent to Go Outdoors. I am still waiting on a response. On the 20th July I ordered two items from Go Outdoors specifically for a camping trip commencing on Saturday 1st August. The delivery details showed 7-10 working days, this meant I would have my items in time. On the day of my order I received the following text message: “Hi P, thank you for your Go Outdoors order xxxxx. We’ve received it and we will be in touch again as it progresses through our warehouse”. Later that day I received another message: “Great news P, your order xxxxx is working it’s way through our warehouse”. Then over a period of three days the following messages: “We are working hard to get your order to you. No need to contact us as rest assured, we are on it. Thanks for your patience”. The messages hadn’t filled me with any confidence and with no tracking details I decided to call the customer care team on Tuesday 28th July: 9:04 am: I spoke with an operative and explained the situation and asked for confirmation that I would receive the items on time for my trip, she informed me that she would contact the warehouse and get back to me by 3:00pm with an update, by 4:00pm I had not received a reply so called customer care again. I explained about my previous call but there was no record of this on the system, after being cut off a couple of times I managed to once again explain my situation and asked if I would receive the items in time. The lady said she would place the items on next day delivery and that she finished her shift at 5:00pm so would contact me before to confirm this. The lady failed to contact me. Having yet another operative fail to follow through with their action I then made a further call. At 6:15 pm I spoke with another operative. I went through the full story again, The operative was sceptical that a “next day delivery” could be ordered, she tried to call a manager whilst I was on hold to no avail, so said she would message a manager and get back to me. True to her word the operative did contact me and explain that no next day delivery was available. Various emails were then passed between myself and the operative as I tried to work out why next day delivery couldn’t be authorised and more importantly, will I receive my items before the trip they were designated for! The outcome of all this: No one can tell me if the items I bought in good faith with the knowledge that I ordered them in good time will be delivered for me to use for a specific purpose, regardless of the misleading text messages that followed. The exact delivery details can’t be issued until the items are dispatched. It feels as though the customer care team have very little to offer in way of support or assistance, only one of the team followed through with trying to find a solution but could only offer sincere apologies.