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Donald Gilmour
I ordered a load of stuff for a camping trip. Firstly the order didnt arrive in time for the tip - thats OK, I can understand current logistical issues. Now it gets confusing.. I noticed a partial refund into my account, then sometime later an email to tell me the full order could not be met. However, when the order did arrive some of those items were present and yet some others were not - and I even got an item that i didnt order at all. The delivery invoice does not match the contents of the box either. Clearly, there is a serious problem in the order picking and logistics team. Its chaotic. The customer services team member I spoke to was delightful, and very helpful though. I have no trust at all in Go Outdoors and have requested a full refund. Ill honestly be surprised if they manage to get that right.
4 years ago
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Go Outdoors has a 2.0 average rating from 643 reviews

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