This place is a joke, it would appear the click and collect service needs a total overhaul as when you order an item at a selected store showing the product in stock, in most instances the item will infact be out of stock pending delivery from the warehouse. This will be followed by a wait of at least 2 to 3 weeks for a delivery to your sellected store. Returns for online reserved items are the same, even though you have clicked and collected an item at a store, if you want a refund, the item will be sent back to the warehouse with another 2 to 3 week wait for a refund back to your account. The whole customer service system stinks, it would appear the stores cheap prices = cheap customer services....