I am currently 3 weeks into trying to get a refund out of Go Outdoors for a click and collect purchase. On 10th August I used their (awful) click and collect service. My money was taken from my account but on visiting the store (52 mile round trip), the next day I was advised that the item was not in stock but was in fact on route from the warehouse. Perplexed and annoyed that the birthday gift for my wife was not available, I was advised that if I purchased an alternative colour I could then just phone customer services on my return home and receive a refund. Oh dear, what a farce that has turned out to be!! During a 20 minute conversation with a customer services advisor I was informed in great detail all about their warehouse process, delivery system etc BUT was advised that until the item was received in store that I could not receive a refund. Bear in mind that at this point the item was still in their warehouse awaiting courier collection. I have now had 3 telephone conversations and emails from 3 different advisors. It is now 1st September and the latest email advises me that I must wait a further 10 days for their refunds team to process the query. I worked in retail for over 20 years and I have never come across something either so disorganised or more worrying, possibly deliberate as after all Go Outdoors took 15 seconds to extract my money for something that was NOT available but have now held on to it for potentially 5 weeks.