Ordered a pair of trousers in the sale plus some full price ones online and paid £3.95 postage. The order was accepted, money taken and then several days later I received an email to say my order couldn't be fulfilled (no surprise, the sale price trousers). No explanation and no indication of when to expect a refund. The other trousers didn't fit so I returned them to Go Outdoors in Derby. I was bombarded by questions as if I were somehow trying to rip them off. I was accused of not bringing in the delivery note when there wasn't one in the parcel, they refused to refund my postage and I had no apology. The service from my online order was terrible and instore was worse. What used to be a great company is now, from my experience, just a bunch of processes that aren't working and people who don't want to provide a good service to paying customers. Just horrendous.