After reading all these reviews I scared I would also be messed around and not end up recieving my items. What actually happened was, I made my order for three camping chairs and they arrived three days later exactly as described in perfect condition. The packaging was well done and everything went well. I am very happy with my purchase and as of sept 2020 they appear to sending my items fine. Maybe i'm just extremely lucky or they are not as bad as some unlucky people are saying. I have rated the service 5star as I have no faults with anything about my experience other than reading all this to make me panic.