I ordered an item in Europe. Size was not right. I followed the process for returning as stated on the app and website. The App told me my return label was sent to me. I received no label and was told -only after asking on a separate email- that I will have to ship at my own cost!!!! Even thought I agreed to specific terms both when purchasing and when going through the process on the application. For info the app said that I was to incur a courier cost of $19. The actual cost of sending this item is $150, half the price of the item I bought. Pure ridicule keep away!!