“Bought defective Nikes, torn within a month- they said that I confirmed condition when I received them and wouldn’t return or replace.
Horrible service! Don’t buy from goat”
“Shoes I got off GOAT did not match. They’re the same shoe but from two different pairs customer service did not care. They said they authenticated them, but they did not no way that would pass when they look totally different.
Do not shop at goat”
“Please read this before you order from GOAT
I ordered some trainers but I ordered US and not UK size
I arranged to send them back 35 emails between myself and the worst customer service I have ever encountered and 72 days on I still have not received my refund
I say refund Im actually getting a credit note after the postage has been taken off
If you want a hassle free experience avoid this company
I’m still hoping they will finally sort me out but this experience has been dreadful and would not wish it on my worst enemy”
“They sent me the wrong color sneakers and make it nearly impossible to make a return. Never dealing with this company again. Horrible customer service”
“Incredibly poor basically non existent customer service .. brought trainers where the wrong size even those we researched the sizes to make we ordered the right size. Emailed consistently no help in returning trainers. Do not buy from this company.”
“Ordered brand new Adizero Prime X shoes (not cheap) and within 10k of mileage in the shoe - the whole disintegrated whilst running. Despite being a brand new shoe and within 15 days from purchase they refuse to assist or acknowledge that they were at fault and refused to take responsibility for the issue especially because the shoes had been barely worn and it was clearly a manufacturing fault. It was/ is clearly their responsibility to handle this incident and they blatantly refused. Harvey currently contacted the consumer ombudsman to take it further.”
“Ordered the yeezy gap engineered by shrunken hoodie at 78.00 waited over 2 weeks then recieved email saying seller canceled order amd now the product is 323.00. This place is a joke”
“Please save your time and money. This company is not what they portray to be and their authentication service is non-existence. I ordered a pair of Prada shoes supposed to be brand new. They had the seller ship the item or notified me they did. They “passed” the inspection meaning they are real and accurately described in the website. It turns out to be completely fraud. They send a completely different style and size. I don’t even know if they are actually real since they came in those white storage bags instead of the nice ones you get from Prada. Also shipping address was from Hong Kong two days after notifying me the seller shipped it to them. No way everything shipped that fast. I emailed them about it and they first offered store credit. I will never shop here and will not recommend them to anyone I know. I disputed it with my card and send the shoes back to them.”
“I thought it was illegal to hire reviewers. Goat has paid for reviewers. How they are allowed to operate in America is mind boggling. The shoes I got were peeling off paint the moment I opened the box. An American business would be a simple return. Not Goat. No live phone representative. Only automated emails.”
“Horrible customer service , not to mention what major shoe website or franchise doesn’t have a contact phone number that should be a red flag on its own can’t never talk to a live person it’s always the same crappy message that they use for every problem , I’ve been waiting for them to refund me my money for : months it’s ridiculous stick to the real sneaker store or sites goat is a waste of time”
“They claim that both deposits and withdrawals are possible, but I can attest from personal experience that this is never the case. Instead of allowing people to withdraw their funds after making a deposit, the scheme is to prevent them from doing so. Even if the issue is brought to the attention of the authorities, which I did, nothing is likely to be done. Please exercise caution and avoid them; I was a victim of an investment scam, so I am aware of how they operate and what it's like to lose a significant amount of money to fraudsters. Do not hesitate to report, file, and receive consultation from M A D A C O V I . C O . They gave me the greatest option for recovering my money, and it was well worth it.”
“They driooed the ball my daughter wants the retro 4 for her bday well my lady told me go ahead use .y card cuz my axcount was little shy .i do then i get this email saying sale cancelled so i deposit money i to my account and make purchase i was determined my daughter means alot to me so anyway after i buy them i get email to disregard the cancellation so now i got 2 packages mind you both are addressed to wrong places they have no customer servicenumber and both packages were delivered to wrong addresses and i go to dhl the carrier and they tell me g.o.at took packages back they suspect fraud mind you im trying to deal with them through email which is super slow waste of time but not 1 did they say anything. They just stopoed responding to me so i sent them my i.d and card i made purxhase but i havent got no response i realky look like a p.o.s to my daughter thats what pisses me off most this company really sucksand overpriced i paid 240 for retro 4 and was charged 2 times ended up with nothing and they got my money i never recieved the package or my refund and i aupplied them the proof that its me my i.d and card i made purchase with no response”
“Made the human mistake of ordering the wrong size shoe for my granddaughter’s birthday. Was one day late on their 7 day return policy In my request to return the shoes for a larger size. I went to Customer Service to ask for an exception to their policy…because I still planned on buying shoes from them. They said ABSOLUTELY NOT… no exceptions… but they were happy to have me buy the larger size shoes from them and also then try and sell the small size through their platform as well… No thank you!!
Worst experience ever!!”
“We ordered 4 items. The inconvenience of having to place 4 separate orders was annoying to start with. When the first order arrived (an essentials hoodie) we were shocked to see that the logo was only half ironed on. When I contacted GOAT the return process was a hassle, so I took the chance and ironed them on myself and kept the defective merchandise. The next 2 orders arrived (both shoes) and they were fine. When our final order arrived they sent a kids medium polo jacket instead of an adult size. It took a week and no less than 6-8 emails back and forth with many pictures for them to finally agree to accept the return. Then I had to wait the week for them to receive the return for them to finally issue my refund. EXCEPT they didn't give me a refund only a lousy store credit. Why would I ever want to deal with a company that has a 50% failure rate. I'm now struggling to get an actual refund.”
“I’ve been buying shoes on GOAT since 2019. I have around 10 pairs of sneakers that I bought exclusively through the app. I started selling clothes and sneakers online via depop/ebay/grailed/vestiare and StockX in 2024. After 7 months I’ve sold over 500 items, and have 5 star reviews across the board on the sites I sell on. In August I decided to try and sell a pair of Jordan’s via GOAT. The shoes sold within a day of being on the site, and GOAT notified me that I had 3 days from the day they were sold to confirm the order and ship the shoes. The shoes sold Wednesday night, and I had until Saturday 8/31 to ship the shoes to GOAT for verification. As I was traveling for work on Thursday and Friday, I shipped the shoes on Saturday 8/31 with UPS by 2:37 pm. The next day on Saturday I got a notification from GOAT that my sale was canceled as I had not shipped the shoes on time. I checked my UPS tracking and the shoes were labeled as shipped. I sent them the receipt of when I dropped the shoes off as well as the status from UPS thinking this would rectify whatever mistake led to my sale being canceled. Instead I was gaslit, blatantly ignored, and when my shoes arrived to GOAT they told me to pay to have my shoes sent back to me, or let them keep it for consignment (does that not sound scammy). Ultimately after refusing to help/understand that I wasn’t in the wrong I chose to have my shoes sent back to me. The sent no tracking information or any updates. My shoes are now missing after GOAT sent them back to me at my own cost. So after cancelling my order for no reason even though the shoes were shipped on time, now my sneakers are gone forever. Thanks for absolutely nothing and giving me the worst headache.”
“I ordered an item in Europe. Size was not right.
I followed the process for returning as stated on the app and website. The App told me my return label was sent to me.
I received no label and was told -only after asking on a separate email- that I will have to ship at my own cost!!!! Even thought I agreed to specific terms both when purchasing and when going through the process on the application. For info the app said that I was to incur a courier cost of $19. The actual cost of sending this item is $150, half the price of the item I bought.
Pure ridicule keep away!!”
“HORRIBLE SERVICE. ALL THEIR DELIVERY CONTACTS ARE THIEVES WHO ALERT THEIR RING MEMBERS THAT A GOAT BOX IS LEFT AT SOMEONES DOOR AND IMMEDIATELY SOMEONE ELSE COMES BY AND TAKES IT. IMPOSSIBLE TO GET A REFUND FROM GOAT AND THEIR SHIPPING CO. WILL NEVER EVER DO ANY BUSINESS WITH THEM AGAIN AND ADVISE ANUONE ELSE NOT TO.”
