When we got a flat tyre, what could have been an easy fix, became a very stressful and time consuming ordeal! A flat tyre can be replaced, but instead, by instruction from GoldCar's recovery phone number, we had no choice but to have the car towed away by a third party leaving us stranded with no vehicle. The only way for us to get a replacement car, we were told repeatedly, was to return to our nearest GoldCar branch (Pisa Airport), which was 100km away from where we were staying in Tuscany!! Other companies will replace a tyre a or supply a new vehicle on the spot. It took over 90mins to drive there and over 90mins back, and a further 90mins wait in the pickup station at Pisa Airport. That's a near 5hr round trip, in addition to the recovery time and time on the phone, all to replace a flat tyre! Totally unacceptable. I will not use GoldCar again and will warn others against it in future.