I purchased an item more than a month ago which I attempted to get tracking information for. It was a simple if necessary request. Sent various emails, obviously due to no phone number. Again, no response which prompted me to purchase the item elsewhere. No response to attempts to cancel the item subsequently or of a refund. I was then sent DHL tracking detail with no updates, then a DPD message informing me of delivery more than a month after purchase with no communication from goodhood. Regardless of whether you are a small organisation, the bare minimum would be to respond to multiple emails requesting an update of an order over 100 pounds. It felt I was at the total mercy of whether I get a response or my item at all, resulting in me having to attempt to cancel the order through my bank. Multiple issues for me, with no apology. Again, also no response to any of the emails. I can hands down say I won’t be purchasing anything form GH ever again.