Beware / Misleading Great Customer Service has now become a faded memory after COVID. It seems that companies and AI have begun to dehumanize “valued customers“ by not thinking of themselves as the customer nor thinking outside the box to fix Internal issues beyond the customers control. My nightmare began in November after making a couple of purchases from my local Wal-Mart. Curious to see if Goose Creek Candles offered a larger selection, I went on line, and to my surprise there were several fragrances to choose from along with candle melts. On this particular day, they were offering a promotion. Unfamiliar with the choices offered, I decided to take a chance for the holidays. Upon checking out, I noticed they offered the buy now pay later option, which made it easier to go back and get more. Unfortunately, after being approved, their shopping cart platform had a glitch and changed my selection to use my debit card instead. This was going to cause a problem. So I immediately called the number offered, emailed support, only to be told that they couldn't help me. I requested the order to be canceled so I could choose the payment method chosen. No one was willing to help. They kept giving a standard scripted answer. I truly feel if someone was on point with reading my cry for help on the 1st business day, they could have stopped the order. And allow me to place it again using my preferred options. It's a shame that the bottom line is all about money and not helping the customer with an internal issue. Yet, strongly cautioned me not to refuse delivery as this would cause me more issues, the customer. When I advised them that I would be sending everything back, they offered an olive branch to waive the return shipping cost. WOW!! Never mind about the issues with my checking account. SMH