DO NOT ORDER if you need the merchandise by a certain time (e.g. the holidays)! I placed my purchase on December 11th. I missed being able to gift the candles to my mom. I reached out to them about my order December 23. This is the response I received: “I can see that we have your order, and it is currently being processed.” (The latest update on my end was ‘Order placed.’) “My system does not provide an actual date, but we anticipate this order shipping soon.” As soon as I asked about my order update, the status changed to ‘Preparing shipment’ and is still sitting at this point. I circled back after two business days to cancel the order but was told I could not because the order had been processed. I have purchased from Goose Creek before, but this was such an awful experience that I will never do it again. I encourage anyone thinking about it to do so with caution.