I placed an order for Christmas gifts the first week of December. Goose Creek promised 3-5 day shipping and orders "in time for Christmas" On December 24 and December 26 when it was too late to receive in time I requested to cancel my order because it still has not shipped. They responded telling me that I did not cancel within the return window of 2 hours so a cancellation and refund was not possible because their customer service team has no way to communicate to their shipping department! They also informed me that after my order eventually ships that I can return it AT MY EXPENSE via UPS. I already had to replace the gifts that they never shipped now I have to pay to send back an order that they promised to ship before Christmas.