Goose creek customer service is the worst! From the time you order to the time they ship is absurd. I received 8 of my 11 candles and they were shattered beyond belief. So badly that when you would reach in to grab them, they crumbled in your hand. Was hoping for replacements but they just refund you…refund process is ridiculous as you have to send individual photos of the damaged products. Because I ordered two of one scent I then needed to photo them together. So here we go! Reach back into the box of shards and pray your hand doesn’t come out bloody. I then gave them the benefit of the doubt and ordered for my second time. Two weeks to ship and the only reason I’m assuming it finally shipped was because I sent a not so nice email. I then get a refund notification because two of my candles were now out of stock. Sure they were!!! Because it took forever to package my items to ship out. When I asked why they don’t just email to ask if you’d like a different scent, I’m sent a $5 giftcard. Oh gee, thanks. $5 doesn’t even cover their shipping fees. You have to spend $100 to get free shipping. The lack of empathy on their replies is a huge eye roll. No worries. This will be my last time ever ordering from them as both times were a catastrophe. I am really hoping my 17 candles arrive in one whole piece as I have ordered a total of 30 candles and so far I’ve received 3 that were intact.