Dont believe those negative comments. Either these comments are bots,are just entitled people. Any issues I ever had with GC were a couple broken candles. I emailed customer service they replaced with no problem. I feel they do the best they can with shipping. Also its not on them if your items come broken. They are going through multiple shipping locations. CS id always helpful and responds within 24-48 hrs just like any other online support. As with anyother online purchase you know you are NOT getting a confirmation until order is filled. Also if your order ran late because you decided to order around a hoildays and sales common sense it will be a little longer. And last but not least. If you dont want to order and for those who saying "I'll just purchase BBW' goood BYE. MORE for the people and Me who appreciate GC candles. And to the entitled adios go bye BBW no one cares.