I LOVE these candles. They are wonderful and although I have (very sadly) had issues with broken candles it was never Goose Creeks fault as they were packaged in a sturdy manner. It was a busy overwhelmed delivery company, ( I will not name) that delivered them in a literally destroyed box. I sent photographs to Goose Creek AS DIRECTED by their policy and they rapidly replaced the damaged items FREE. I used to purchase from an Ohio company but they shrunk their products and increased the price so now I only buy from Goose Creek. I always buy in bulk and take advantage of sales. They have me for life with these fabulous scents and caring Customer Service. Negative Nellies either have ZERO sense of smell or don't follow the return/damaged goods directives. TY for always marketing a superior product, Goose Creek!!!