If I could give zero stars, I would.
I placed a rather large order and never received. It was labeled as “pending delivery” with the mail carrier, so I was not able to claim it as lost. It was marked as “shipped,” “pending delivery,” etc, multiple times. As someone who ships items often, none of the labels given to the shipping process matched the package actually leaving Goose Creek’s possession, making it where I could not file a claim with the carrier.
After MULTIPLE emails made to the company, I was offered a gift card worth 50% of my original order cost. I fully understand a circumstance involving offering “store credit” - but if you cannot even offer 100% back when I never received the package, that is all I need to know about you as a company.
Called my money a total loss & will NEVER shop this company again.
2 weeks ago
Goose creek candles has a
1.5
average rating
from
301
reviews
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