Booked flights to Bali last year, flight were cancelled over six months ago and Gotogate still has not returned my money. Have been chasing them up for over six months. Their contact number does not work, they ignore written requests, and do not actually respond to my emails - it's always a generic "Dear Sir/or Madam...delays...airlines...rest assured". It's been the same messaging for months and months, which gives me the impression that this organisation is a scam. I paid for the "premium" service - imagine what the normal level of service is like. Have now got my bank involved. Clearly Gotogate is writing favourable reviews to try and keep things in balance on these sites. Will continue persisting to chase up the refund.