Gotogate is a scam, I waited 7 months for my refund for the flights cancelled by the airline and apart from an automated message that the refund is pending, no communication from their side. Frustrated I claimed on my credit card and now they have come back saying the charge back is invalid because the restrictions were imposed by government and hence the flights were cancelled and since I ticked a box on their site that I accept all their terms and conditions I cannot claim on credit card. This company is not ATOL protected so they are free from all regulations. Below is from their website ATOL protection Do my tickets include ATOL protection? Our agency is not subject to the ATOL protection regulation. Any travel protection (insurance) should be purchased separately either during or after the booking process.