As many of you below, I have purchase the ticket through Gotogate and less than 2 weeks later, recieved a msg from them stating the change has been made to my flight to the destination and now the flight does not exist anymore. so i wanted to just cancel the whole trip but because airline was low cost carrier, they do not assist you with the cancellation process. So I had to call the airline to cancel the retuning flight, and was able to get a full refund into Gotogates corperate Master card. Same as many of you, I’m still waiting for my money back. After several email to them, I have received an email from Gotogate noting $90 admin fee will be deducted from the full refund, (which I have call in, to complete the process) and also, for the high volume of work due to many flight being cancelled result of COVID. **I mean,,, if you guys are so busy. Stop replaying to these reviews and get these people’s money back. I have seen/read some reviews on this company, and I’m very suspicious that some of the flight people have book through this company seems to be never existed and people are obligated to make a change/cancelled their flights now, which leads to paying extra ADMIN fee on top. OR just never get their money back. seems like they are using COVID/Pandamic as the great excuse for all of these this nonsenses. Below is a quote from Jay Maverick on youtube regards to this matter and has filled a police report on them. Please do not use these companies below. The CEO of this scam is Mathias Hedlund. Wether or not he’s involved in the decision making of stealing people’s money is unknown…but being the CEO he should take some responsibility of the actions of what his company is doing to people. (especially during Pandemic); so please. When you’re reserving flights, avoid these flight search engines; Avoid sear24, Supersaver , Gotogate, Travelstart, Flybillet, Flygvaruhuset, Travelpartner, Budjet, Goleif, Mytrip and Avion. These are all subsidiaries of the same company Etraveli; where Mathias Hedlund is the CEO. please do not waste your time/money like me and many others here.