DO NOT BOOK WITH GOTOGATE! In July 2020, I booked a flight only to have it cancelled. After waiting on the phone for nearly 5 hours, they rebooked my flight for the next week (for a fee) and then cancelled that flight as well. I then spent the better part of a day trying to get a REFUND (over 4 hours on and off hold with them). After several months (on 14 November 2020) I receive an email that they have received the funds from the airline and they are "Waiting to process payout" (I confirmed with All Nippon Airways that the refund to them occurred on the 2nd November). At the time of this review (29 January 2021) I am still waiting. Do yourself a favor and never use GOTOGATE (or any of the Etraveli Sites) L4G7TB