I ordered tickets with GoToGate and it was really bad decision. Let me explain you why.
I had a flight: Punta Cana - Madrid - Sofia - Kyiv, of course with different airlines
I added 1 luggage and the next day after the purchase they just sent me an email that my luggage is cancelled “please register with airline”. In my case with 3 airlines, not that fast, yes?)
When I started doing it I noticed that my flight from Madrid to Sofia was rescheduled. I contacted gotogate and you know what? Nothing! They did not reply me for more than a week
Then they replied “if you need to view your options you should call us”
And I called, from Punta Cana with Viber out, spending my money to deal with their problem (because they guarantee your correction”
And you know what? I was waiting for 2 hours to have 0 help! 2 hours, I am seriously. I was redirected 3 times before 1 guy could explain me using normal English language that they will call me when they have options.
And you know what? They never called back!!!!
We bought other tickets on our own, I called then and email and I did not get any help, any options for refund and just nothing!!!!
Never ever again, now I am gathering all info to have an official complaint to them
3 years ago
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