This is a fraud company. The fact is, I submitted the flight refund process from July 2021. After that, I saw that my refund process was not progressing at all on their website. The process just stuck with the refund application they had submitted to the airline, but never got a reply from the airline. The Cathay Pacific airways from which I booked the ticket has clearly told me that they only need up to 14 days to process the refund application. While I call Gotogate almost every 2 weeks, they always tell me they haven’t gotten a response from the airline yet. In desperation, I asked the airline’s finance team to check the refund status. Then Cathay Pacific replied that they had already returned the refund to Gotogate during 16th – 31st of August 2021. It was mid-October, Gotogate lied to me all the time since they got the money. Gotogate uses lies to get as much of your refund as possible, so that they can hold the money longer. This agent is immoral and illegal. Stay away from them.