WARNING DO NOT USE BOOKING.COM TO BOOK FLIGHT. Well I do not take a vacation very often so my wife decided she would like to go to Florida for Christmas this year. I decided to use booking.com to book our flights. I went to their website booked my trip. I figured we would do it up and I would book first class tickets. When I got a conformation email they had changed the flights down to economy seats. I called the number and explained that I had booked first class. The first 3 people I spoke to put me on hold and ended up hanging up on me. I finally got a person who said for me to just cancel the flight and rebook it first class. She then told me she could only cancel the first part of our round trip. The next morning we got news that Kellie’s Dad will not be in Florida in December. I called booking.com back they said sorry sir you can not cancel the flight. I said that I was guaranteed if I wanted to cancel I had 24 hours to do so. This is where it gets crazy. When I told her we still had two hours before the 24 hours was up she hung up on me. I called back in each time I told someone I needed to cancel my flights the hung up on us. That happened numerous times with about 20 minute waits each time.This went on for hours and hours. I asked to speak to a manager. They said the manager will get back to me in a few days. I said that would be past the 24 hours. I asked to speak to someone else. That is when I was told that they are not booking.com they are GO TO GATE. I asked to speak to someone from booking.com they said there is no one to speak to. I ASKED FOR THEIR NUMBER. Sorry they do not have one. She said that they GO TO GATE handle all of BOOKING.COMS flights. That was two weeks ago. I got an email today from a manager that said sorry you are past your 24 hour cancellation time. Please share this post with all of your friends and family…… WARNING DO NOT USE BOOKING . My advise to anyone booking flights make sure you DO NOT USE booking.com