On top of the standard ticket charge, I paid extra for the Flexi Ticket option.. Through no fault of my own, a week later, they reached me stating the date of departure got changed, but even more alarming, they wouldn't be able to offer a window, over a period of 3 days, for a change of return date to be accommodated for me. So after they failed to get me a return date change, I requested a full refund. They mentioned they would pay the refund, however from it they would strip me of a cancellation fee of R550 ($36) . And then they provided no set date for when my refund would be returned. It appears like the flexible Ticket option extra charge they offer is worthless/a farce - it means nothing, brings no benefit, over just having paid the standard ticket fare without any extras. However, looking at this forum, and all the customer feedback? It actually appears like I am being fleeced of my money - so I've already informed them: (a. . In addition to here, I'm going to jump onto a number of other social media forums and write down my honest opinion about the negative experience I've just encountered, and (b. seek independent professional, advice on how to get my money refunded in full, within a set time frame