Had a terrible experience with Gotogate. Booked a flight and had to cancel. thankfully it was within 24 hours. But unlike other companies they don't even have free cancellation within 24 hours. It was my fault for not reading their cancellation policy. They charge 57 for agency fee which is listed on their website. In my opinion that was already already excessive. On top of that, they are charging me $35 for airline fee. The reason why this is infuriating is that I contacted TAP portugal airline (the airline I booked the flight for), and they said the cancellation is free if made within 24 hours. This is also listed on their website. Essentially gotogate is double charging me in the amount of $92 with a bunch of made up fees. I don't remember the last time I paid this much for a service that provided with little to no value, a service that can be done with a couple presses of a button. Completely outrageous, and with an icing on the cake. I email them with proof of the airline's policy, they didn't reply for 10 days. I called them, and was put on hold, then was disconnected in the middle of the call. After calling again, I explained the situation and asked why I am getting charged this much for airline cancellation when the airline explicitly states that the cancellation is free, the representative basically repeated the same response multiple times without answering my question. Will never, ever use this company again. Better yet, no more third party travel agency.