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JOAN
BE CAREFUL WITH GOTOGATE I summarize The company, Gotogate/Oy SRG Finland AB, Corp. ID no. 1925453-7, VAT no. FI19254537 he sold me a ticket: Barcelona-milan-tel aviv-phuket This ticket should never have been sold, since it is not possible to transit in Israel due to COVID restrictions, something that Gotogate should know and never sell this route Faced with such a situation, upon arrival in Israel, I was detained at immigration and deported back to Italy, thus losing my connection, destination hotel, prepaid PCR at destination, having to book a new flight, more hotels, new PCR at Italy and new PCR in destination. Without counting all the inconvenience and generation of new documentation I have spoken with Gotogate and after going through 4 operators, to whom I have had to explain my life, they tell me no For more indignation, I paid Gotogate for insurance and they told me that this is not covered I have never filed a complaint, I do not want to do it because of the money that is little, I want to go further since I understand that what has happened to me is an injustice Let's see if I'm lucky and the fact of being European helps me in this case, I'll go ahed with an official claim
2 years ago
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