They will take your money and never look back! Good luck trying to get someone on the phone. And when you do they don’t actually do what they say they are doing. I was told I was getting a refund when they never put it in. Now I lost out on 600 dollars because they are scammers. They are only out to take your money. Do not do business with this company. Update! 1/25/22 - thank you for your reply Gotogate! More lies! Tap Portugal never got a review request from your company. I was informed this last week when my tickets were still active. Your company never put in for a refund. When I called to ask why this was never put in when I have emails from October saying it should have been put in I got hung up on. Called back again…was told it was now an eligible refund (even though they said it was before as well) and they would expedite it. Big surprise….they didn’t. My last try was using my bank and trying to get them to help. Didn’t work either. So again. NEW update. They will take your money. Don’t use this company. I am going to find anywhere I can to write a review for them. I have never experienced such a sad excuse for a company. I will be informing the better business bureau of how this company chooses to do business and treat its customers. That way hopefully others don’t meet the same fate I did. You should be ashamed of yourselves Gogogate.