I ordered a flight yesterday from GotoGate, while I was ordering I got an error page saying that something went wrong and to try again later. I tried to order again the same flight, this time the order went ok and got a confirmation number. less than an hour later I saw that GotoGate have double-booked the flight, and charged me twice for the same flight. When I tried to get a full refund from their support team they said that they cannot give me full refund, but only a partial one. I explained the situation ; that this is a bug in their systems and I should not be charged twice for the same flight, and there is no sense to book the same flight with the same passangers. That ended with no real answer or wishing to solve the issue, instead they refered me to send an email to `etraveligroup.com` customer relations ,a b2b thrid party company , which they use their services inorder to operate. etraveligroup responded with an automatic email to that mail that my "query has not been registered" and that was it, there was no further support from any side. I find this unacceptable , their website mistake should not be rolled to the customer and full refund should have been made.