Myself and my wife booked flights worth £1790 last night. They did not go through in the first credit card transaction due to issues with authorising from the bank but went through second time and were in my pending transactions. I phoned Gotogate today to confirm and was informed the payment had not gone through so I proceeded to book again a few hours ago. Now the payments have gone through twice and I have two bookings. Phoned Gotogate explaining and asking them to cancel the duplicate ones I booked only a few hours ago and told it would cost me £500. This is absolutely crazy, surely there is a "cooling off period" and also do the decent thing and admit they caused confusion and refund us. It's really dodgy customer services. Looking into ways we can escalate this higher but would be eager to have any advice on the situation. Booking reference - GAF225508