I wish I could give a zero-star rating for GOTOGATE. They cancelled our flight on March 24, 2022 through an email and when you call their customer service for any update on the refund, you get no explanation and you get rude and impatient people on the phone. I called mid-May and two weeks after and I have been pleasant on the phone both times. They have no way of giving any update on the refund process and expect you to wait for their email only when the refund is on the way. It can apparently take up to more than six months for any update at all. You will have hoped you have never encountered them at all. I am a frequent traveller and this is the worst service I have ever come upon. I am warning everyone, NEVER USE GOTOTGATE FOR ANYTHING!