I'm not sure why this company is still operating. I had to fight so hard to get a refund from them for flights cancelled due to Covid. Their customer service is practically non-existent! Eventually, I facilitated the refund myself, directly with Ryanair, who paid the money to Gotogate. However, I still had to battle with Gotogate, who claimed they needed to "raise a refund request" with the airline, and that the cost of this would be deducted from my money - this, in spite of the fact that Ryanair had paid them weeks previously and my money was sitting in their account! They are dishonest and fraudulent - please avoid!