I am 83 years old and was left stranded at Gatwick Airport being told by the airline desk at Turkish Airlines that I was not on the passenger list for my onward flights to Istanbul, Singapore, Perth. Turkish airlines said that as I had booked through a 3rd party, yes, Go to Gate that there was nothing they could do. I had to book into a hotel and pay for a single flight back to Perth through another airline. I had booked business class with Go to Gate but could only afford economy due to Go to Gate. I would avoid Turkish Airlines as they could not care less. Flight details TK1998 5.10pm to Istanbul 15th August 2022. TK0054 to Singapore. TK9308 Perth. Go to Gate on the phone tried to bounce it all back on Turkish Airlines giving reference numbers which did not mean anything. Wrong terminal too at Gatwick it was south not north.
The outgoing from Perth to Gatwick 5thJune 2022 was also bad, on arrival in Kuala Lumpur I was told my ongoing flights were not ending up in Gatwick it was Heathrow instead. More expense on my part with a tube strike in London. I had friends meeting me at Gatwick. Case went missing still at Kuala Lumpur. I guess I will have to whistle for any refund. More fool me. Never again.
The only travel agent I could recommend is Trail Finders, go to a high street shop if you can, sit the other side of a desk. The whole travel business needs over hauling
2 years ago
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