I live in Israel. In September 2019 I made a reservation through Gotogate for flights From Tel Aviv to Tromso for February 2020. Flight cost was 1124USD. When I made the reservation I specifically asked Gotogate for their cancellation policy. On September 9, 2019 they sent me an email stating that if I cancel my flight for any reason I am entitled to a full refund minus 175USD airline handling fee and minus 77USD Gotogate's handling fee (per person). In February 2020 I had to cancel my flight due to the COVID19. After deducting the handling fees from the total amount paid, I expected for a refund of 620USD. After long correspondence and a lot of phone calls, on July 30, 2022 Gotogate sent me an email saying that I am not eligible for any refund because "the airline company says that my tickets are non-refundable". This is absolutely unacceptable, and makes me very angry. How can Gotogate say now that I am not eligible for a refund if I made the booking through them knowing that I AM eligible for a refund??? Gotogate should take the responsibility and refund me, even if the airline company refuses refund. Unfortunately, I can't take Gotogate to court, because they don't have a physical branch here, but I swear I will never ever use their services again, and I urge everybody to do the same.