Avoid at all costs!!!!! We had a nightmare with this company. Our flight was cancelled and Lufthansa changed the flight to later one in the day but advised us that GoToGate had to issue the tickets as they were purchased through them. We rang gotogate and were advised that new tickets were going to be emailed in 8 hours. 8 hours later nothing came through. We kept ringing up customers service who cannot speak proper English end then they advised us to keep waiting for the new tickets to arrive. After about 10 calls it turned out we were not booked onto the later flight! We had to purchase new tickets and fly from the other side of UK. Worst customer service I have ever experienced by any company. Never, ever buy tickets via this company and buy directly from the airline. We learnt this the hard way.