My experience with Gotogate, a partner of Booking.com in Australia, has been nothing short of a frustrating journey. It all began when my booked flight, managed by Gotogate, was unexpectedly cancelled by the airline. I opted for a refund as per their provided options, but little did I know the ordeal that awaited me. From the start, communication with Gotogate was inconsistent and often vague. Despite my inquiries, I received generic responses that lacked specific details about the refund process. As the days turned into weeks, and the weeks into months, my frustration grew as I remained in the dark about the status of my refund. The lack of transparency and clear updates only added to my disappointment. I had expected Gotogate to be a reliable intermediary, but their handling of the refund process fell far short of my expectations. It left me feeling helpless and uncertain about when or if I would receive my hard-earned money back. As the delay continued, it caused significant financial strain. I had budgeted for the trip, and the prolonged wait for the refund left me scrambling to cover unexpected expenses. This added stress only exacerbated my feelings of frustration and disappointment. Attempts to escalate the matter and seek assistance from higher authorities yielded little results. It felt like my concerns were falling on deaf ears, and Gotogate's customer service appeared ill-equipped to handle the situation appropriately. In the end, the experience has left me feeling let down and upset. I had trusted Gotogate to handle my travel plans professionally, but their inability to follow proper procedures with the airline has shattered that trust completely. Overall, the entire process with Gotogate and SriLankan Airlines has been disheartening and emotionally draining. I hope sharing my experience serves as a warning to others to be cautious when using Gotogate's services and to consider alternative options for their travel needs.